Refund and Returns Policy

This policy outlines our terms for orders, payment, cancellations, refunds, and shipping for both Ready-to-Wear and Custom-made garments.

Ready-to-Wear (RTW)
  • All RTW orders must be paid in full before processing.
  • Orders are confirmed only after payment is successfully received.
  • Items will not be reserved without payment.
Custom Orders
  • Full payment is required before production begins.
  • Timeframe for custom production depends on the type of garment and will be communicated during consultation.
  • Any delay in payment may result in:
    • Late production or delivery
    • Additional fees to fast-track the process

Complete cancellation of the process and a return of the customer’s fabric (if supplied)

  • RTW orders can only be canceled within 24 hours of placing the order.
  • Custom orders cannot be canceled once production has begun.
  • If cancellation is approved before production, a partial refund (less consultation or admin fees) may be issued.
  • Refunds are only issued for items that are:
    • Out of stock after purchase
    • Returned and approved under our exchange policy (see below)
  • Custom pieces are non-refundable and non-returnable unless there is a clear error on our part.

Exchanges

  • RTW items may be exchanged for a different size within 7 days of receiving the order.
  • Items must be unworn, unwashed, and in original condition with tags intact.
  • Exchange approval is at the discretion of Ninie Ghana.
  • Customers are responsible for return shipping costs.
  • All shipping is handled by third-party delivery companies.
  • Shipping fees are calculated based on location and weight.
  • Ninie Ghana is not responsible for delays caused by third-party couriers.
  • Customers are responsible for ensuring accurate delivery information at checkout.
  • Production time varies based on the style and complexity of the dress.
  • Estimated delivery timelines will be communicated individually after consultation.

We do our best to meet agreed timelines, but delays due to material shortages or emergencies will be communicated in advance.

If you have any questions regarding our refund and return policy, please contact us at:
 📧 info@ninieghana.com
 📍 Accra, Ghana

Last updated: June 30, 2025